Responsible Gaming

How We Enforce the Age Limit

Age verification is applied at the point of registration and again during our Know Your Customer (KYC) review process. jeebaj uses the following measures to uphold the 21+ policy:

• All members must confirm their date of birth at registration. Any member found to be under 21 will have their account immediately suspended and all funds frozen pending review.
• KYC document checks — including National ID card or passport review — are conducted before any withdrawal is processed. Documents confirming the member is at least 21 years of age are mandatory.
• Where jeebaj has reasonable grounds to suspect that a member may be under the minimum age, the account will be restricted without notice until identity is confirmed.
• Any winnings accumulated by an underage member are voided. jeebaj will work to return deposits where possible, net of any applicable processing fees.

If you are a parent or guardian and believe a minor has accessed jeebaj, please contact our support team immediately at [email protected] (plain text — not a clickable link). We will act swiftly.

• 1 Do you spend more money on gambling than you originally intended when you started playing?
• 2 Do you find yourself returning to jeebaj shortly after a loss in order to try to win your money back?
• 3 Have you ever borrowed money, sold belongings, or used money set aside for essentials (rent, food, bills) to fund gambling?
• 4 Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
• 5 Has gambling caused conflict with family members, friends, or colleagues in Dhaka, Chittagong, or elsewhere?
• 6 Do you find it difficult to stop playing once you have started, even when you are winning?
• 7 Have you ever lied to someone close to you about how much time or money you spend gambling on jeebaj or any other platform?
• 8 Do you use gambling as a way to escape from stress, depression, loneliness, or other personal difficulties?

Keep Gaming Fun and in Control

The following habits will help you maintain a healthy relationship with gambling on jeebaj, whether you prefer cricket betting, slots, table games, or live casino:

• Set a budget before you play. Decide in advance the maximum amount you are willing to spend in a session and treat it as entertainment expenditure — not an investment with an expected return.
• Set a time limit. Decide how long you will play before you start and stick to it. Use jeebaj's session reminders to keep track of time spent.
• Never chase losses. Losing is a normal part of gambling. Accept losses as the cost of entertainment and never increase your stakes to try to recover money already lost.
• Gamble sober. Avoid playing jeebaj while under the influence of alcohol, medication, or substances that affect your judgement and impulse control.
• Balance gambling with other activities. Gambling should be one of many leisure activities in your life, not the primary one. Maintain friendships, hobbies, and physical activity outside of the platform.
• Take regular breaks. Step away from the screen periodically — especially during long sessions on slots, cricket betting, or live casino games.
• Keep gambling private — but not secret. If you feel you need to hide your gambling activity from family members, that is a warning sign worth paying attention to.

Taking a Complete Break from jeebaj

Self-exclusion is the most comprehensive player protection tool available on jeebaj. When you request a self-exclusion, the following happens immediately:

• Your account is suspended and you lose access to all gambling features, including deposits, betting, live casino, and slots.
• Any pending withdrawal requests that were submitted before the exclusion are processed as normal.
• Marketing communications from jeebaj are suspended for the duration of your self-exclusion.
• Your account cannot be reopened, upgraded, or transferred until the full exclusion period has elapsed.
• If a permanent self-exclusion is selected, your account will remain closed indefinitely. Requests to reopen a permanently excluded account are not accepted under any circumstances.

Self-exclusion requests should be submitted to [email protected] (plain text — not a clickable link), clearly stating the duration you require. Our team will confirm activation within a few hours.

You Do Not Have to Face This Alone

If gambling is causing you distress, financial hardship, or relationship problems, reaching out for help is the right move. jeebaj's support team is available 24/7, Bangladesh Standard Time (UTC+6), and can help you activate any player protection tool without judgement.

Beyond jeebaj's internal support, we encourage members across Bangladesh to seek help from qualified professionals and trusted community resources. Talking to a trusted family member, a doctor, or a mental health professional is always a valid and important step.

Some practical steps you can take right now:

• Contact jeebaj support at [email protected] (plain text) and request a deposit limit, time-out, or self-exclusion immediately.
• Speak openly with a family member or close friend about your gambling activity — accountability partners are a powerful tool for change.
• Consult a mental health professional or counsellor in Dhaka, Chittagong, Sylhet, or your local city who has experience with behavioural addictions.
• Block access to gambling sites at the device or router level using free parental control and website filtering software while you take a break.

Managing Your Spending at jeebaj

Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. jeebaj supports the following deposit limit types:

• Daily deposit limit: The maximum amount you can deposit via bKash, Nagad, Rocket, Upay, or any other payment method within a single calendar day (Bangladesh Standard Time).
• Weekly deposit limit: A rolling 7-day cap on total deposits, measured from the day the limit was set.
• Monthly deposit limit: A calendar-month cap, reset at midnight BST on the first day of each month.

Limits can be set in Bangladeshi Taka (৳). For example, you might set a weekly limit of ৳5,000 to ensure gambling remains well within your entertainment budget. Once a limit is reached, jeebaj's payment system will automatically decline further deposits for that period.

To reduce a limit, the change takes effect immediately. To increase a limit, a mandatory 7-day cooling-off period applies before the higher limit is activated — this gives you time to reconsider.