Privacy Policy

📋 Information You Provide Directly

When you register an account on jeebaj or interact with our platform, we collect information that you provide to us voluntarily. This includes:

• Full legal name, date of birth, and gender — collected at registration to verify your identity and confirm you meet the 21+ age requirement.
• Email address and mobile phone number — used for account communication, transaction notifications, and two-factor authentication.
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code — required for identity verification and regulatory compliance.
• Government-issued identification documents, such as a National ID card or passport — requested when we conduct Know Your Customer (KYC) verification.
• Payment method details, including bKash wallet numbers, Nagad account references, Rocket numbers, and Upay identifiers — collected to process deposits and withdrawals. jeebaj does not store full card numbers for Visa or Mastercard transactions; these are handled by our PCI-DSS compliant payment processor.
• Support correspondence — any messages, complaints, or queries you submit to our support team are stored to maintain a record of your interactions with jeebaj.

📡 Information Collected Automatically

In addition to information you actively provide, jeebaj automatically collects certain technical data when you access the platform. This data helps us maintain platform security, detect fraud, and improve the overall member experience:

• IP address and approximate geolocation — used to detect suspicious access patterns and enforce regional service restrictions.
• Device type, operating system version, and browser information — collected to optimise the platform's performance across different devices.
• Session duration, pages visited, and in-game activity logs — retained to resolve disputes, investigate potential fraud, and improve platform features.
• Cookie identifiers and similar tracking technologies — see our Cookie Usage section below for full details.
• Referral source data — if you arrived at jeebaj via a marketing link or partner referral, we record the referral identifier to attribute the acquisition correctly.

⚙️ Purposes of Processing

jeebaj processes your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that you would not reasonably expect. The primary purposes for which we process your information are:

• Account management: To create, maintain, and administer your jeebaj member account, including verifying your identity and managing your preferences.
• Payment processing: To handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money-laundering (AML) and Know Your Customer (KYC) requirements, and to respond to lawful requests from competent authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, identity theft, and other harmful conduct on the platform.
• Responsible gaming: To monitor gaming patterns and enforce self-exclusion or deposit limit settings activated by you or required under our responsible gaming obligations.
• Customer support: To respond to your queries, complaints, and requests in a timely and effective manner.
• Platform improvement: To analyse aggregated, anonymised usage data and improve the features, performance, and content available on jeebaj.
• Marketing communications: To send you promotional offers, game updates, and seasonal offers (e.g., Eid specials, Pohela Boishakh promotions) where you have given your consent to receive such communications. You may withdraw this consent at any time by contacting support.

⚖️ Why We Are Permitted to Process Your Data

jeebaj processes your personal data on the following legal bases:

• Contractual necessity: Processing your data is required to fulfil the contract between you and jeebaj — specifically, to operate your account and process your transactions.
• Legal obligation: We are required to process certain data to comply with applicable financial crime prevention laws, age verification requirements, and record-keeping obligations.
• Legitimate interests: We process technical and behavioural data on the basis of our legitimate interests in maintaining a secure, fair, and well-functioning platform — provided those interests are not overridden by your fundamental rights.
• Consent: Where we rely on consent — for example, to send you marketing communications — we will ask for your explicit agreement and will not use your data for that purpose until it is given.

🤝 When We Share Your Information

jeebaj does not sell, rent, or trade your personal data with any third party for commercial or marketing purposes. We may, however, share your information with selected third parties in the following limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, and card processing partners receive only the data necessary to execute your requested transaction.
• Identity verification providers: Third-party KYC services may receive copies of your identification documents to conduct verification checks on our behalf. These providers are contractually bound to handle your data securely and only for the stated purpose.
• Game studio partners: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymised player identifier to facilitate game session management. They do not receive your full name, payment details, or contact information.
• Law enforcement and regulatory bodies: We may disclose your data where required by a valid legal order, court directive, or the lawful request of a competent authority. We will inform you of such a disclosure where we are legally permitted to do so.
• Fraud prevention networks: In cases of suspected fraud or money laundering, we may share relevant account data with industry fraud prevention services and partner platforms.

All third-party data processors engaged by jeebaj are required to implement adequate technical and organisational safeguards and to process your data only in accordance with our documented instructions.

🗂️ How Long We Keep Your Data

jeebaj retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The table below summarises our standard retention periods by data category:

Where data is no longer required and no legal obligation mandates its retention, jeebaj will securely delete or anonymise it. Anonymised, aggregated data that cannot be linked back to any individual may be retained indefinitely for statistical and product development purposes.

🍪 How jeebaj Uses Cookies

jeebaj uses cookies and similar browser-based storage technologies to provide a functional, secure, and personalised experience on the platform. A cookie is a small text file placed on your device when you visit the site. Cookies do not contain executable code and cannot access other data stored on your device.

We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They manage your login session, maintain your account state between page loads, and protect against cross-site request forgery. You cannot opt out of strictly necessary cookies without ceasing to use the platform.
• Performance and analytics cookies: These collect anonymised data about how members navigate the platform — which pages are visited most, where users encounter errors, and how long sessions last. This data helps us improve the platform over time.
• Functional cookies: These remember your preferences, such as your preferred language setting or last-visited game category, to save you time on return visits.
• Marketing cookies: Where you have given consent, these cookies allow jeebaj and its affiliate partners to track referral sources and attribute promotional conversions accurately. They do not collect personally identifiable information beyond a pseudonymised identifier.

You may manage or delete cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the jeebaj platform.

✅ Rights Available to You

As a jeebaj member, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link). We will respond to all verified requests within 30 calendar days.

• Right of access: You may request a copy of all personal data that jeebaj holds about you, along with information about how it is being used.
• Right to rectification: If any of the data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your data while a dispute or verification request is pending.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object to marketing: You may opt out of receiving marketing communications from jeebaj at any time by contacting support or using the unsubscribe mechanism included in any marketing email.

Please note that certain rights may be limited where jeebaj has a legitimate legal basis to continue processing your data — for example, where we are required to retain transaction records for AML compliance purposes.

🛡️ How We Protect Your Information

jeebaj implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive account data, including hashed password credentials that jeebaj staff cannot retrieve in plain text.
• Role-based access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing conducted by independent third-party specialists.
• Automatic session expiry and optional two-factor authentication (2FA) to protect your account from unauthorised access.
• Secure, geo-redundant server infrastructure with continuous monitoring and intrusion detection systems.

While jeebaj takes every reasonable precaution to protect your data, no platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jeebaj will notify affected members promptly and take immediate steps to contain and mitigate the breach.

🔞 21+ Strict Policy

jeebaj's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a member account belongs to a person under the minimum age, we will immediately suspend that account, void any associated transactions, and delete the personal data collected as quickly as legally permissible.

Parents and guardians are encouraged to use parental controls and internet filtering tools to prevent underage individuals from accessing online gambling platforms. If you believe a minor has accessed or registered on jeebaj, please contact us immediately at [email protected] (plain text — not a clickable link) so that we can take prompt action.

🔄 How We Notify You of Changes

jeebaj reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will post the revised policy on this page with an updated effective date and, where appropriate, notify active members via their registered email address.

Your continued use of the jeebaj platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to remain informed of how we handle your personal information.